Support
Talk through
the details.
Ask about a configuration, component compatibility, delivery, an existing order, or a collaboration.
Contact the studio
We will look closely.
Configuration questions are easier with context. Include the watch architecture, the selected options, and any deadline that matters.
Response
Within one business day
Monday to Friday, Athens time.
Order support
Have your order number ready
Use the tracking page for the fastest status check.
Live support
A direct line to the studio.
Use our website chat for configuration advice, delivery questions, returns, and order support. Include your order number when asking about an existing purchase.
The chat button also remains available in the lower corner of every page.
Common questions
Before you write.
How long does a custom build take?
Most configurations are assembled and inspected within 5–7 business days before tracked dispatch.
Can I change a configuration after ordering?
Contact the studio immediately. Changes are usually possible until assembly begins.
Which movements are used?
Non-chronograph configurations use the NH35 automatic movement. Chronograph configurations use the VK63 Meca-quartz chronograph movement.
Can you build a combination not shown online?
Possibly. Send the case, dial, hand, bezel, and bracelet combination you have in mind so compatibility can be checked.